Tag: Customer Experience

In today’s rapidly evolving business landscape, the ability to harness the power of data has become a decisive factor for ...

Mark Ackerman, Area VP, Middle East & Africa, ServiceNow, explains key steps to undertake to ensure your enterprise is a ...

Riverbed | Aternity has announced that Halkbank, the third largest bank in Turkey in terms of assets, is using Riverbed’s ...

Uniphore, a Conversational Service Automation (CSA) solutions provider has signed an agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s automation software has ...

New AI virtual assistant powered by IBM Watson to provide personalised services in English and Arabic to Etisalat subscribers across ...

Only 9% of organisations say customers rate brand experiences as fully satisfactory, with satisfaction around AI and robotics experiences faring ...

The newly launched ExperienceLab is part of Serco Middle East's new strategy, which focuses on managing people, assets and data ...

Infor has released significant updates to Infor Concierge, its self-service solution for customers designed to improve access to relevant Infor ...

Dimension Data, the global technology integrator and managed services provider for hybrid IT, today revealed the findings of its annual ...

In the new role, Nemo Verbist will be responsible for delivering the vision, strategy and go-to-market execution for the CX ...