Can you elaborate on CyberGate’s business?
We have been in cybersecurity for over eight years, with Security Operations Centers (SOCs) in Abu Dhabi and Dubai. We serve the GCC and Africa regions, covering the entire spectrum of cybersecurity. Our solutions department delivers these services. You will need a team to maintain, manage, and operate these services, which is why we offer managed security services in our portfolio. Additionally, you need someone to govern and monitor compliance with regulations, which is why we have a Governance, Risk, and Compliance (GRC) arm. Finally, our academy is dedicated to enabling local talent.
What are you observing in today’s threat landscape?
In examining the threat landscape, cyber-attacks can generally be categorized into two types. The first type includes attacks aimed at damaging reputations, commonly seen as Distributed Denial of Service (DDoS) attacks. These are not financially motivated. The second type involves attackers who are more revenue-driven, as observed with ransomware. These attackers encrypt critical information and demand a ransom. While advanced technologies can mitigate ransomware attacks, DDoS attacks are particularly challenging due to their increasing volume and sophistication.
What kind of SLAs do you provide?
Our Service Level Agreements (SLAs) are tailored to meet the specific requirements of each customer, leveraging our extensive technical resources and AI across all layers. Even with complex SLAs, our expertise as managed security service providers ensure we can meet any demand. While our company has been operational for eight years, I bring 19 years of personal experience in this field. Our team comprises professionals with varied levels of experience, catering to a diverse customer base. From an incident response perspective, we can provide a detailed response plan based on our analysis, specifying actions for your team or offering to manage them on your behalf. Additionally, we specialize in digital forensic services and are adept at recovering from incidents.
We assess the maturity of our customers’ cybersecurity posture rather than performing standard vulnerability assessments. Our focus is on aligning with their specific needs, and we don’t sell any products. The cornerstone of our relationship with clients is trust. We employ two main approaches: a compliance-driven approach and a threat-driven approach. Based on these strategies, we customize our services and develop a clear roadmap tailored to each customer’s unique requirements.
How do you go about reducing the noise in cybersecurity?
We streamline noise reduction across people, processes, and technology. Our team’s expertise ensures we include only the essentials when building solutions. We have established processes that trigger specific actions once certain thresholds are met. Technologically, our AI systems help distinguish between true and false positives, providing reliable suggestions to our human analysts.
What makes you stand out in the MSSP market?
Our approach to delivering services is unique. Technology constitutes 30 to 40% of our efforts. Our distinctiveness lies in how we leverage technology to enhance and elevate our customers’ cybersecurity posture. We don’t consider them just customers; instead, we see ourselves as an extension of their security team. They can reach out to us anytime, and we are always ready to support them.
For instance, two years ago, a customer from a critical government sector emailed us early in the morning, asking for an urgent call. It was a test of our responsiveness. Instead of a helpdesk representative, our CEO personally called him back.
Do you provide threat intel?
Threat intelligence is bundled as part of our services. We offer standard threat intelligence services to all our customers. Additionally, we provide private threat intelligence, focusing on specific customer assets such as their IPs, and domains. This includes monitoring key personnel and reputation tracking, ensuring comprehensive protection.
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