Governments and enterprises are making bold investments in AI, cybersecurity, and hybrid cloud to keep pace with evolving business demands. But technology alone isn’t enough. Success depends on expertise, strategic execution, and strong partnerships. With a strong presence in the Middle East, Kyndryl, is helping organisations navigate the ongoing transformation in the region.
At the core of Kyndryl’s approach is the seamless integration of global knowledge with localised execution. With decades of experience in managing complex IT infrastructures for some of the world’s largest organisations, the company brings a deep understanding of digital transformation challenges and solutions. However, instead of adopting a one-size-fits-all approach, Kyndryl tailors its services to align with regional needs, regulations, and business objectives.
“We bring global expertise, skills, and capabilities to the region, but we execute locally,” explains Pieter W Bil – Senior Vice President, Managing Director, Kyndryl MEA. “That means our customers get access to best-in-class IT solutions while ensuring compliance with regional regulations and business needs.”
As organisations scale, managing complex IT environments is becoming increasingly challenging. They generate vast amounts of operational data but turning that data into actionable insights remains a struggle. IT teams often find themselves in reactive mode, addressing system failures and inefficiencies after they’ve already impacted business operations.
To help businesses stay ahead, Kyndryl offers solutions such as Kyndryl Bridge, an AI-powered platform that enables organisations to proactively reduce IT incidents, optimise performance, and accelerate transformation timelines.
“Through Kyndryl Bridge, we’ve helped clients cut IT incidents in half and significantly speed up transformation timelines. AI-driven insights allow businesses to make data-backed decisions that drive efficiency and innovation,” said Bil.
Apart from enabling enterprises to optimise their IT infrastructure, Kyndryl is also focused on helping them harness the power of AI. Many organisations are eager to integrate AI into their operations, yet struggle with data readiness, governance, and security—key elements that determine AI’s success.
“If you do AI, everybody talks about the language models and all the sophisticated aspects—but that’s not what we do. What we do is help clients curate their data, make sure the data has the right quality, is at the right place, and is available at the right time. By the time they need to use AI, it is based on a solid foundation of data,” explained Bil.
This structured approach to AI implementation ensures that businesses in the region can effectively integrate AI into their operations, making better, data-driven decisions while ensuring compliance with local regulations.
With AI and cloud adoption accelerating across the region, organisations need the right technology ecosystem to support these transformations. This is why strategic partnerships are at the core of Kyndryl’s approach. Kyndryl’s technology-agnostic model allows it to work with leading cloud and infrastructure providers, including Google Cloud, AWS, Microsoft, Dell, and VMware. This flexibility ensures businesses get the best-fit solutions rather than being locked into a single vendor.
In Saudi Arabia, where data sovereignty and regulatory compliance are key, Kyndryl has forged local partnerships to integrate global expertise with national priorities. Collaborations with firms like Context for Google Cloud and Ejada for Arab National Bank (ANB) ensure businesses can access advanced cloud and AI solutions while staying aligned with local regulations.
“I think what makes AI particularly compelling for Saudi Arabia is the fact that you have data sovereignty—you want to make sure the data stays in the country. The intriguing part is how we now leverage global capabilities while making them locally available, working with partners who are investing big-time—like hyperscalers Google, AWS, and Microsoft—to make this real,” said Bil.
As technology rapidly evolves, enterprises must leverage AI, cloud, and cybersecurity to maintain a competitive edge. Those equipped with the right technology and expertise will be best positioned to seize new opportunities and drive innovation. Kyndryl can support this journey by providing tailored solutions, deep industry expertise, and strategic partnerships to help organisations navigate complexity and accelerate growth.
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